In an Emergency

A recorded message, giving contact phone numbers, operates whenever the practice is closed. We will endeavour to provide advice or treatment as soon as possible: Telephone: 01293-616414.

If you are a member of one of our Care Plans & away from home then please call: 0800-525631 or +44 1747-820841 if abroad.

Please help us to help you in an emergency by letting us know changes to your address & contact phone numbers as soon as they occur. During office hours, all emergencies will be attended to that day, if at all possible, but please contact us before 10.00 am.

  • Please do not come to the practice.
  • Please contact by telephone or email.
  • If the answer phone activates, please listen carefully to the message.
  • You will be advised to leave a message if the practice is open. Please do so and we will contact you within a maximum of two hours. Remember to leave your name and contact telephone number, and preferably the nature of your problem.
  • If we are not at the practice you will be given a telephone number to contact for help and advice.

Walk-ins at the practice:
There may not be access for casual callers to the practice. We advise telephone or email contact to arrange or change appointments. As part of our quality commitment to our patients, we want to provide undivided attention to those attending for appointments. We are sure you would wish this for yourself.

If you are not a member of the practice & have an emergency problem we may be able to offer a 30 minute appointment. During this time we will do all we can to assess & treat if possible, otherwise we will stabilise the condition & make you comfortable.

If you are away from home then follow these simple tips:

Telephone the practice on 01293-616414 during office hours & we’ll give advice.

If you are a member of the Avalon Oral Care Plan then telephone:

0800-525631 or +44 1747-820841 if abroad.

Use yellow pages to contact an emergency dentist.

Search the Net for dentists in your area.

If abroad on holiday then ask your rep., use yellow pages or the equivalent. Remember your holiday insurance will cover you for emergencies & also find an English speaking dentist.

Unregistered patients can get emergency advice from NHS Direct: Tel: 0845 4647.

Surprisingly a lost filling or crown is unlikely to cause pain. It may be sensitive with hot & cold but otherwise should be reasonably comfortable. You can buy a temporary filling material from the chemist & do it yourself! In an emergency lost crowns can often be re-fixed with a mixture of flour & water or buy the emergency kit from the chemist: worth a try if desperate & it’s a front crown.

If you do experience pain then we would recommend Ibuprofen (Nurofen) 200 mg + Solpadeine Max (contains Paracetamol 500mg and Codeine phosphate 12.8mg) taken together. You do not need a prescription for this. Take as directed on the package for at least 24 hours & then continue until you can contact a dentist. If allergic to aspirin , or taking blood-clotting tablets (warfarin etc.), do not use aspirin or Nurofen (ibuprofen). Do not use if allergic to any of the other ingredients.  Please remember that antibiotics should not be taken to control pain & should only be reserved for severe swellings accompanied by a raised temperature.

Remember to see us as soon as possible after an emergency visit so we can carry out more long term treatment.

If you have any excessive bleeding from your mouth following surgery then do the following:

DO NOT RINSE today as this can disturb initial healing.
After this, rinse your mouth with hot salty water. Use water as hot as you can stand without scalding yourself, a teaspoon of salt per cup & allow the solution to pool in the treated area. Do this as often as you can.
Avoid alcohol, smoking & exercise for today. Follow a soft diet today

The local anaesthetic will wear of in a few hours. Please take care not to bite or chew numb lips or tongues before the sensation returns.
You may experience some swelling, bruising or discomfort for a few days after the procedure. Take any painkillers you feel necessary.

If bleeding continues beyond an hour or so do the following: roll up a clean handkerchief into a pad, place over the bleeding socket & bite down hard for 30 minutes. If this doesn’t work do the same with a recent used tea bag (the tannic acid in the tea will help control bleeding).

Contact the practice on 01293-616414 if any pain persists or worsens, if swelling persists or worsens or if bleeding persists.

Any sutures placed in this practice are usually dissolvable & do not need to be removed. We will tell you if any follow up appointment is necessary.
Do not forget to clean your other teeth & to clean the affected area as soon as possible. A clean mouth heals more rapidly than a neglected one.

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